Vaisala WAA151 User Manual download pdf (Page 22)

User's Guide ________________________________________________________

20 _____________________________________________________ M210349en-A

Return Instructions

If the product needs repair, please follow the instructions

below to speed up the process and avoid extra costs.

1. Read the warranty information.

2. Write a Problem Report with the name and contact

information of a technically competent person who can

provide further information on the problem.

3. On the Problem Report, please explain:

- What failed (what worked / did not work)?

- Where did it fail (location and environment)?

- When did it fail (date, immediately / after a while /

periodically / randomly)?

- How many failed (only one defect / other same or

similar defects / several failures in one unit)?

- What was connected to the product and to which

connectors?

- Input power source type, voltage and list of other

items (lighting, heaters, motors etc.) that were

connected to the same power output.

- What was done when the failure was noticed?

4. Include a detailed return address with your preferred

shipping method on the Problem Report.

5. Pack the faulty product using an ESD protection bag of

good quality with proper cushioning material in a

strong box of adequate size. Please include the

Problem Report in the same box.

6. Send the box to:

Vaisala Oyj

Contact person / Division

Vanha Nurmijärventie 21

FIN-01670 Vantaa

Finland

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Vaisala WAA151 User Manual Page 22