Vaisala viewLinc 4.3 User Manual download pdf (Page 185)

Troubleshooting Tips

viewLinc 4.34| 4177

Alarms

Q: I'm receiving communication alarms in viewLinc. I think my

network Device or Vaisala Veriteq Device has stopped respond-

ing. What do I do?

1 Ensure your Vaisala Veriteq Devices are plugged in and/or batteries

charged (HMT140).

2 Ensure your network Devices are connected to a power supply and

the power supply is plugged in. On a Digi or vNet Device, the power

light on the front of the Device should be solid red.

3 Ensure the Device is connected to and communicating with the net-

work. Try to ping the Device by typing the following at a command

prompt: ping <IP address of the Device>.

4 If there is communication between the Device and the network,

check that the Vaisala-supplied cable is connected properly. If the

light is solid red, there is a problem with the network Device or

Device cable. Ensure your Device has been configured to use

RealPort (see http://www.vaisala.com/en/lifescience for more). If

this still doesn’t fix the problem, go to step 6.

5 If the light is working correctly but you are still receiving com-

munication alarms, open the Windows Device Manager on the

viewLinc computer and ensure the Device is still installed:

a From the Windows Control Panel select System and Security |

Administrative Tools | Computer Management | Device Man-

ager.

b Under the Multiport serial adaptor category in Device Manager,

you should see an entry for the Device with the address you con-

figured. If you don't see the Device, try connecting another

working Device, or reinstall the Device.

6 If the light on the cable is not working properly, open vLog and

determine if the cable can communicate with the Vaisala Veriteq

Device. If there is a problem with the Device communicating with

the vLog graphing application, it is likely the Device or Device cable

is not functioning properly. Try connecting the Device to a new vNet

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Vaisala viewLinc 4.3 User Manual Page 185